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01. Top quality security
We understand how important is to be able to trust the people coming into your workplace. This why we make sure that all our staff are police vetted through the Ministry of Justice, and are character and reference checked.
We hire people who are dedicated to the job and understand how to deliver unbeatable customer service.
02. Health & safety approved
We take Health & Safety seriously, so you don’t have to worry. We have thorough cleaning and workplace procedures that have all been independently approved by Site Wise.
We consult with Employsure to make sure we meet all New Zealand laws and requirements. Our staff also receive Health & Safety training as part of their NZQA qualifications.
Our procedures have been independently approved by Site Wise.
We consult with Employsure to make sure we meet all laws and requirements.
Our staff also receive Health & Safety training as part of their NZQA qualifications.
03. Training and staff development
Our managing director is a qualified assessor certified by Work Force to conduct in-house NZQA approved training for our staff. We hold quarterly training meetings, and make sure all staff are kept up to date with any new industry regulations.
Our staff are trained in
- Infection control
- Hazard subtance handling
- Height & Harness use
- First Aid
- NZQA Level 2
04. Commitment to Quality
At The Clean Crew we are aware that our staff are only human, and mistakes will happen. This is why we conduct thorough reviews at the beginning of a job to identify the level of cleanliness, then conduct a further audit of the premises and cleaning staff every 35 days to make sure we are consistently providing the best service possible.
We will also perform surprise checks so we know when staff are becoming complacent, and can help them improve their level of service.
05. Outstanding customer experience
All clients have access to our customised app, designed to make the whole cleaning process easier and more efficient for one off and contract work. This app profiles our staff, tracks time and location, and has an instant message functionality so communication between staff and clients is a breeze.
We also believe that by keeping our staff happy, we keep our clients happy. All our team members have the opportunity to earn the NZ living wage through our bonus scheme, and we have a dedicated office manager to help us run a tight ship. When things are sailing smoothly, it creates a positive, stress free experience for our customers.
We also have low staff turn over so our clients get a more personal experience from a team that knows them.
06. Environmentally friendly
We are proud to service business in the beautiful Hawke's Bay, and are committed to doing our part to keep this land clean. We only use environmentally friendly cleaning products, and where possible wash and reuse all our cloths, mop heads, and other tools instead of wastefully buying new ones every time.
We are also the only cleaning company in the New Zealand that has achieved Toitū carbonzeroCertTM certification, and are doing everything we can do to maintain this achievement.
