Question 1

How do I get a quote?

Accepted Answer

Use the contact form, email, or phone us. We'll schedule a free site walk-through and return a transparent quote, usually the same business day.

Question 2

How quickly can you start?

Accepted Answer

Most commercial contracts go live within 7 business days from quote acceptance. One-off cleans can be done within 48 hours depending on crew availability.

Question 3

What areas of Hawke's Bay do you service?

Accepted Answer

Napier, Hastings, Havelock North, Taradale, Flaxmere, Bay View, Clive, and the wider region. Outside the listed areas? Let us know, we travel for the right contract.

Question 4

Do you offer one-off cleans or only ongoing contracts?

Accepted Answer

Both. We handle daily, weekly, fortnightly, monthly, and entirely custom schedules, as well as one-off post-construction, bond-end, and emergency cleans.

Question 5

What services do you offer?

Accepted Answer

Commercial, industrial, window, carpet, floor care, disinfection, event, post-construction, building pressure washing, and consumables supply. See the Services page for detail on each.

Question 6

Can you tailor a programme to my site?

Accepted Answer

Yes, every contract is built from your site's specifics: traffic patterns, sensitivities, frequency, scope, and budget.

Question 7

Can you work outside business hours?

Accepted Answer

Most commercial clients prefer early-morning, evening, or weekend cleans to keep disruption to zero, we run dedicated after-hours crews.

Question 8

Do you provide consumables like soap and paper?

Accepted Answer

Yes. We can bundle a consumables programme into your contract so washrooms and kitchens never run out, managed against agreed pars.

Question 9

Are your staff vetted and insured?

Accepted Answer

All crew undergo background checks and induction training. We carry full public liability and employer liability insurance, with Certificates of Insurance available on request.

Question 10

What is your health & safety record?

Accepted Answer

We're a Site Safe member with a documented H&S programme. JSAs are completed for higher-risk environments, and our incident rate is industry-leading.

Question 11

Do you work in food-grade environments?

Accepted Answer

Yes, including apple packhouses and food manufacturing, with full hygiene controls, food-safe chemistry, and contamination management.

Question 12

Can you provide a Certificate of Insurance?

Accepted Answer

Yes, on request. We'll forward a current COI for your records or your H&S management system.

Question 13

Are your cleaning products eco-friendly?

Accepted Answer

Yes. Every product is selected for cleaning performance AND environmental safety. We prioritise biodegradable, low-VOC, and concentrated chemistry across every contract.

Question 14

What does Toitū Net CarbonZero certification mean?

Accepted Answer

It means our full footprint, transport, products, waste, and energy, is independently audited, reduced where possible, and offset through certified NZ carbon projects. Renewed annually.

Question 15

Can I see the carbon impact of my cleaning contract?

Accepted Answer

Yes. We can provide per-site CO₂e estimates for inclusion in your ESG or sustainability reports.

Question 16

How does the Clean Crew App work?

Accepted Answer

Every site is loaded with a documented checklist. Crews log task completion, photo evidence, and any issues in real time, accessible to you via dashboard or email summary.

Question 17

Do I have to download anything?

Accepted Answer

No. Clients receive secure dashboard links and email reports. Mobile apps are for the crew, you can stay in your existing tools.

Question 18

Can I give feedback in-app?

Accepted Answer

Yes. Any visit can be flagged with a thumbs up or a concern, actioned before the next scheduled clean.

Question 19

How much does commercial cleaning cost in Hawke's Bay?

Accepted Answer

Commercial cleaning prices depend on your property size, cleaning frequency, service scope, operating hours and any specialist requirements. We assess your site before providing a clear, tailored quote. Most contracts are fixed-fee monthly based on scope and frequency, with one-off jobs quoted per visit.

Question 20

Are there minimum contracts?

Accepted Answer

Standard ongoing contracts are three months minimum to allow your dedicated crew to settle in. After that, contracts roll on a month-to-month basis.

Question 21

What if my scope changes?

Accepted Answer

Scope changes are quoted transparently, you'll always see and approve the change before it lands on your invoice.

Question 22

Do you offer multi-service discounts?

Accepted Answer

Yes, clients bundling two or more services (e.g. commercial + windows + carpet) benefit from blended pricing and a single supplier relationship.

Commercial cleaning questions answered.

Getting started

Services & scope

Safety & compliance

Sustainability

The Clean Crew App

Pricing & contracts

Still have a question?