Quality

We take the quality of our services very seriously, as we believe you are only as good as your reputation and we aim to have the best.

While we understand that we cannot be perfect and human error will always mean we can fall short, we went the extra mile for you and for us. We had our own app called Convoy developed to help ensure our staff are providing a quality service every time.

Customers don’t measure you on how hard you tried. They measure you on what you deliver.
Steve Jobs

We take the quality of our services very seriously, as we believe you are only as good as your reputation and we aim to have the best.
<br/><br/>While we understand that we cannot be perfect and human error will always mean we can fall short, we went the extra mile for you and for us. We had our own app called Convoy developed to help ensure our staff are providing a quality service every time.

A quality, efficient clean, every time.

Introducing The Clean Crew App, Convoy

Convoy is a ground breaking app developed by The Clean Crew to give you the confidence of a quality, thorough clean every time. We developed Convoy to give our clients more certainty of an efficient cleaning service and to provide a better feedback loop between our clients, staff and management team. Our standards are high. We wanted a more effective way of communicating with our clients and the ability to provide a consistent superior quality of service. Convoy was the answer.

What is Convoy designed to do?

Our app is an industry-first designed to enhance communication between our clients, staff and management team, to manage workflow and to provide a tool to record the completed level of service and report back to our clients and management, instantly.

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Better Communication

Move over slow and dated manual communication such as site-specific logbooks. With Convoy, messaging can happen instantly between clients, cleaning staff and management from the convenience of your smartphone. There’s no need to be on site to check for messaging, clients can be in touch with The Clean Crew when they are off site, and at any time.

Convoy also provides a seamless way for you to update your service requirements and job description. Our staff are alerted to any changes you make to a scheduled job, prior to starting.

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Instant Feedback

We’ve designed Convoy to be thorough and responsive. Clients and our management team are notified that a job has been completed straight away. Staff can leave any relevant notes or queries, and the cleanliness score is recorded instantly.

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Safety Conscious

Convoy can assist with Health and Safety monitoring and compliance. The app can be used to gather evidence to comply with necessary safety regulations. This is particularly relevant in the Covid-19 environment.

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Crystal clear reporting

With Convoy, imagery of the premises is documented directly to the app, immediately following the clean. The app analyses the imagery and provides a cleanliness score, which is both logged to the client dashboard and emailed to the client as a report. The client and management team have instant access to the score.

This technology provides a level of transparency for our clients that we’re extremely proud of. It also provides personal accountability for our staff, who are incentivised to achieve a high score of cleanliness every time. This means improved efficiency and better cleaning.

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Enhanced accountability

Convoy allows us to provide evidence-based reporting immediately following the completion of a job. Whether you have contracted us for daily, weekly or monthly cleaning, you’ll receive instant reporting of our service.

Our app also provides location-tracking for our staff in real time, an important feature with the need forcontract tracing following the Covid-19 pandemic.

An industry first for cleaning

Our Convoy app is the first of its kind for the New Zealand cleaning industry. It’s an innovative tool that was created with the use of advanced technologies such as artificial intelligence, machine learning and automation. We created it to provide better communication and reporting between our clients and staff and ultimately, to ensure the ultimate level of service for our loyal client base.

The Clean Crew Quality Qualification

Ask for Demonstration

We’re proud of Convoy and its many great features. If you’d like to see the app in action, understand more about how it can benefit your business or see how it provides a superior cleaning service, please get in touch and we’d be happy to demonstrate Convoy for you.

Contact Us